Frequently Asked Questions
Everything you need to know about your Cernucci order and products.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take 7-14 business days depending on your location and selected shipping method.
Do your jewelry pieces come with a warranty?
Yes, all Cernucci jewelry is covered by a 12-month warranty that protects against manufacturing defects and craftsmanship issues from the date of purchase.
What is your return policy?
We offer a 14-day return period for most items, provided they are in original condition with all packaging intact. Please note that earrings and custom-made pieces are non-returnable for hygiene and personalization reasons.
Will your jewelry turn my skin green?
No, our jewelry is crafted using high-quality materials such as 14k/18k Gold plating, 925 Sterling Silver, and premium PVD plating to ensure durability and prevent skin discoloration.
How should I care for my Cernucci jewelry?
To maintain your shine, avoid contact with water, sweat, perfumes, and lotions. Store your pieces in the provided Cernucci pouch when not in use and wipe them gently with a soft cloth.
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery's progress.