Returns & Exchanges
At Cernucci, we want you to be fully satisfied with your drip, which is why we offer a 28-day return window for all jewelry and apparel items in their original condition. Please note that for hygiene reasons, earrings and custom-made pieces are non-returnable unless faulty.
Start Your Return
Visit our online returns portal and enter your order number and email address to initiate the process.
Select Items
Choose the specific items you wish to return or exchange and select the reason from the dropdown menu.
Package & Label
Securely pack your items in the original packaging and print the prepaid shipping label provided by the portal.
Drop Off & Refund
Drop your package at the nearest authorized collection point; once received and inspected, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing